Wheelchair Escorts

Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.

Wheelchair Storage

For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the gate closest to your section.

Interpreted Performances

Madison Square Garden is pleased to provide signed performances for the deaf and hard of hearing for select events. Services are not guaranteed for every event, however, we will make every effort to accommodate each request with appropriate advance notice. Please contact the Disabled Services Department for further information.

Assistive Listening Devices (ALD)

Arena
Assistive listening devices, that operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Garden Services representative outside of Gate 65 upon your arrival to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral. There is no charge for this service.

The Theater
Assistive listening devices, that operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Garden Services representative in the Event Manager’s office, at Aisle A, upon your arrival to arrange for the use of an Assistive Listening Device.  You will be required to leave valid identification such as a driver’s license as collateral.  There is no charge for this service.

TTY Service/Relay Calls

Speech impaired,deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or (800) 421-1220 or your local TTY Relay Center.  The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service.  There is no additional charge for this service from the New York or local Relay Center or Madison Square Garden.  There is a TTY Pay Phone located at Gate 66.

Service Animals/Guide Dogs

Service animals are welcome in Madison Square Garden and will rest in the seating area of the individual with a disability, rather than in the aisle. We suggest that the individual have proof of certification or a license for the service animal.

Ventilators/Respirators

If you require access to an electrical outlet for a ventilator or respirator, please call our Disabled Services Department, prior to your visit, in order to make arrangements.

Security

Please call our Sergeant's Office at (212) 465-6299 for any security-related concerns.

Lost and Found

Please call our Sergeant's Office at (212) 465-6299 for items lost in Madison Square Garden.

Emergency Evacuation Procedures

Madison Square Garden personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.

Comments and Suggestions

We welcome all comments and suggestions. Please contact us.